PAYMENT

What kind of payment method may I use at https://rubyinstar.com/

We accept the following payment options :

• Credit Card – We accept Visa/Mastercard through paypal.
• PayPal – Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.
• PayPal Express – Choose to pay securely through PayPal platform. Registration is free and easy. For more information, please visit www.paypal.com.

What if my payment has failed?

There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: [email protected] with subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can)

ORDER

Where is my order confirmation number?

An order confirmation number is only generated for online orders – once you’ve successfully placed your order online, you will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team via email: [email protected] with subject ‘Order Checking’

Why does my order status show ‘Payment Pending’?

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn’t get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: [email protected]  with subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: [email protected] with subject ‘Order Whereabouts’ as the concern.

Can I make changes to or cancel my order once it’s been placed?

Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As abc is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

For further enquiries, please contact our Customer Service Team us via email: [email protected] with subject ‘Order Support’