Shipping Policy
This shipping policy applies to orders shipped within the USA. Due to the size and weight of tires, some shipping restrictions may apply to certain remote areas or P.O. Boxes. If an item cannot be shipped to your address, you will be notified at checkout.
Delivery Times
Below are the estimated delivery times. Actual delivery may vary based on tire availability, carrier performance, and destination.
Order Cutoff Time: 5:00 PM (GMT+7) – Indochina Time. Orders placed after this time will be processed the next business day.
Order Handling Time: 1–2 business days (Monday to Friday).
Transit Time: 5–7 business days (Monday to Friday).
Estimated Delivery Time: Typically 6–9 business days.
Notes for multi-item orders:
If you order a set of 4 tires, they may ship in separate packages (e.g., 2 tires per bundle) and arrive at slightly different times depending on the carrier.
Bulkier items or specialized off-road tires may require additional handling time.
Carrier Services
We partner with reliable carriers experienced in handling automotive parts, such as: USPS, UPS, FedEx, and specialized Freight carriers for oversized shipments. Carrier selection depends on the tire size, weight, and your location.
Shipping Costs
Free Shipping: Most tire orders qualify for free shipping with no minimum order requirement, unless indicated otherwise at checkout (e.g., specific heavy-duty freight or remote delivery zones).
Calculated Shipping: For items requiring special handling or express delivery, costs will be clearly displayed at checkout before payment.
Delivery Issues
If you experience delays, tracking issues, or a package marked “delivered” but not received, please contact our customer service team immediately at [email protected].
To help us resolve the issue quickly, please provide:
Your order number
The delivery address
Photos of the damaged packaging/tire (if applicable)
Tracking Your Order
Once your tires ship, you will receive an email notification with tracking numbers. You can track your shipment anytime on our Order Tracking Page or via the carrier’s website.
Contact Information
Store Name: Rubyinstar
Address: 1234
Email: [email protected]
Phone: 1234
Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM (GMT+7)
Response Time: We aim to reply within 1 business day.