Welcome to the Rubyinstar Frequently Asked Questions (FAQ) page. We’re here to answer common questions and help make your tire shopping experience simple and convenient.

---

Question #1: How long will it take to receive my order?

Answer: Delivery times depend on the tire model, warehouse location, and destination. For most orders, our estimated timeline is:

• Handling time: 1-2 business days

• Transit time: 5–7 business days

• Estimated delivery time: 6-9 business days For full details, please refer to our Shipping Policy Page.

Question #2: Do you offer free shipping?

Answer: Yes, we offer Free Shipping on most tire orders within the USA. Some exceptions may apply for heavy-duty freight or remote delivery areas. Shipping costs (if any) will always be shown at checkout.

Question #3: Where is Rubyinstar located?

Answer: Rubyinstar is a USA-based online store specializing in high-quality automotive tires. We operate as an e-commerce business and ship directly to customers within the USA.

Question #4: What if I receive a defective product?

Answer: If you receive a defective, damaged, or incorrect tire, please contact us immediately with your order number and photos of the tire sidewall/damage. We will arrange a replacement or refund at no return cost to you.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 9-hour cancellation window for most orders. Because we strive for fast shipping, please contact us as soon as possible if you need to cancel. Once an order is processed, you may request a return after delivery according to our policy.

Question #6: What is your return policy?

Answer: Eligible items can be returned within 30 days of delivery, provided they are unused and uninstalled (never mounted on a rim). For safety reasons, tires that have been driven on cannot be returned. See our Return Policy Page for details.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned tires, we will process your refund. It typically takes up to 7 business days to appear on your original payment method, depending on your bank.

Question #8: Do tires come with a warranty?

Answer: Most tires sold at Rubyinstar come with a Manufacturer’s Warranty covering material and workmanship defects. Warranty details vary by brand (e.g., Michelin, Bridgestone). Please check the product page or contact us for specific warranty info.

Question #9: How can I contact customer support?

Answer: You can reach us by emailing [email protected]. To help us assist you faster, please include your order number.

Question #10: Do you ship internationally?

Answer: No, we currently ship only within the USA.

Question #11: Do you have a physical store for installation?

Answer: We currently operate as an online-only store, which allows us to offer competitive pricing. We recommend taking your tires to a local certified installer for professional mounting and balancing.

Question #12: Can I place a bulk order for my business?

Answer: Yes, we accept bulk orders for commercial fleets or organizations. Please contact [email protected] for a customized quote.

Question #13: How can I track my order?

Answer: Once your order ships, we will send you a tracking email. You can also track your shipment anytime on our Track Order Page.

---

Contact Information

• Store Name: Rubyinstar

• Address: 1234

• Email: [email protected]

• Phone: 1234

• Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM (GMT+7)

• Response Time: Within 1 business day.